Consumer Protection

The funeral information you must show is set in the Funeral Pricing Code of Practice. The following is an example of the way the required funeral information can be displayed.

Advice when contacting a pet seller

• Always call first to try and resolve dispute privately.
  • Be clear about specific details surrounding the issue.
  • Be clear about how you would like to resolve the issue.
  • Request direct email address.
• If able to negotiate an acceptable solution, send an informal email confirming details and timelines.
• If telephone negotiations are unsuccessful, send formal email (sample below) explaining that you are prepared to upscale the issue to Consumer Protection.
  • Include copy only of invoices,

9 December 2022

In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted questions about the responsibilities of property industry professionals when it comes to collection and storage of personal information.

Avoiding a similar incident comes down to the security of your business’ systems and practices, including the appropriate management of personal information.

In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted questions about the responsibilities of property industry professionals when it comes to collection and storage of personal information.

Avoiding a similar incident comes down to the security of your business’ systems and practices, including the appropriate management of personal information.

8 November 2022

Energy Policy WA survey

Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy.

Embedded networks are private electricity networks that are commonly found in apartment and office buildings, shopping centres, retirement villages and long-stay parks.

Customers who buy electricity through embedded networks don’t have the same rights to important customer protections as other electricity customers.

8 November 2022

Energy Policy WA survey

Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy.

Embedded networks are private electricity networks that are commonly found in apartment and office buildings, shopping centres, retirement villages and long-stay parks.

Customers who buy electricity through embedded networks don’t have the same rights to important customer protections as other electricity customers.

8 November 2022

Energy Policy WA survey

Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy.

Embedded networks are private electricity networks that are commonly found in apartment and office buildings, shopping centres, retirement villages and long-stay parks.

Customers who buy electricity through embedded networks don’t have the same rights to important customer protections as other electricity customers.

8 November 2022

Energy Policy WA survey

Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy.

Embedded networks are private electricity networks that are commonly found in apartment and office buildings, shopping centres, retirement villages and long-stay parks.

Customers who buy electricity through embedded networks don’t have the same rights to important customer protections as other electricity customers.

Energy Policy WA is looking to hear about the experiences of:

8 November 2022

Energy Policy WA survey

Energy Policy WA is conducting a survey among embedded networks stakeholders to better understand their experiences and inform policy.

Embedded networks are private electricity networks that are commonly found in apartment and office buildings, shopping centres, retirement villages and long-stay parks.

Customers who buy electricity through embedded networks don’t have the same rights to important customer protections as other electricity customers.

Energy Policy WA is looking to hear about the experiences of:

21 November 2022

Have Your Say About Family Domestic Violence Tenancy Laws

Consumer Protection is keen to hear from you if you, or someone you know is a tenant who has been impacted by family domestic violence (FDV).

Review of Family Domestic Violence Tenancy Laws

FDV Tenancy Laws  included in WA’s residential tenancy laws are due for review.