Conciliation Light Touch resolves disputes - Motor vehicle industry bulletin 17

8 June 2023

Conciliation Light Touch helps resolve disputes

We wish to formally introduce our newest dispute resolution service, Conciliation Light Touch.

Using Conciliation Light Touch, dealers and repairers are made aware of a consumer concern and given the opportunity fix the issue to avoid formal processes, such as Consumer Protection’s conciliation service or legal action in court.

Breaking a lease - Real estate industry bulletin 264

11 May 2023

Breaking a lease

Although a tenancy agreement is a binding contract, a tenant’s circumstances can change during the term of a fixed-term tenancy agreement and this can cause them to need to break the lease.

A tenant breaking their lease can be experiencing a lot of stress, which can include a need to relocate at short notice for work or a change in financial circumstances.

Property managers play an important part in making sure the lessor and tenant each meet their responsibilities in this situation.

Breaking a lease - Landlords bulletin 67

11 May 2023

Breaking a lease

Although a tenancy agreement is a binding contract, circumstances can change for tenants during the term of a fixed-term tenancy agreement, causing a need to break the lease.

A tenant breaking their lease can be experiencing a lot of stress, which can include a need to relocate at short notice for work or a change in financial circumstances.

This bulletin explains each party’s key responsibilities when breaking a lease.

Funeral checklist for consumers

Funeral directors can help you organise a funeral service. They must be transparent with their pricing, must not make incorrect or misleading statements and they must not offer unfair contract terms or engage in unfair market power.

Consumer Protection has developed guidance materials to assist you organising a funeral service.

Please note: This is not an exhaustive list and has been produced for guidance only.

It's budget consultation time for 2023/2024 - Retirement villages bulletin 22

19 April 2023

In this bulletin:

  • Information about annual consultation requirements for proposed budgets
  • Invitation to Seniors Connect 2023 events

It's budget consultation time for 2023/2024

Before the start of each financial year, the residents of a retirement village must have access to next year’s proposed budget documents. This is in preparation for the operator and residents budget consultation process.